Terms of sale

1. Who you are buying from

The shop is operated by Ekovital Norden AB, company registration number 559588-0187, registered in Sweden. Full details are at the bottom of this page. The contract is with Ekovital Norden AB — not with the manufacturer of the product and not with the warehouse that ships it.

2. How the purchase becomes binding

You add items to the basket, fill in your details and confirm the order at checkout. The full amount is shown before you pay: goods, shipping and VAT. The price you see at checkout is the price you pay — we do not add charges afterwards.

The contract is concluded when we confirm your order by email to the address you gave. If you receive no order confirmation, no contract has been concluded and you should not have been charged.

We reserve the right to reject an order if the item sold out between your order and our confirmation, if the price was obviously incorrect, or if we cannot deliver to the address. If you have already paid you get the full amount back.

3. Prices, VAT and currency

All prices include VAT, in the currency that applies to the delivery country. The VAT rate is set by the delivery country and by what the item is: food supplements often carry a lower rate than accessories such as shakers and training equipment. If your order contains both, the receipt shows VAT per product group.

Next to the price you will find the unit price — per kilo, litre or piece — so that you can compare pack sizes.

4. Shipping and delivery

Shipping costs 9,90 € including VAT to most EU countries, and is free from 99 €. Sweden pays 99 kr (free from 1 000 kr), Germany pays 6,99 € (free from 99 €), Denmark pays 79 kr (free from 749 kr) and Hungary pays 3 790 Ft (free from 36 900 Ft). The threshold is calculated on the goods including VAT, excluding shipping. Normal delivery time is 2–4 working days with UPS.

Goods are shipped from our warehouse in Poland. That is why delivery is fast across the EU, and it is where a return goes. No customs duty or import charge applies — the parcel moves inside the EU customs union.

Orders that reach us before 13:00 on a working day leave the warehouse the same day; after that, the next working day. You get an email with a tracking number when the parcel leaves.

If delivery is significantly delayed you may cancel the purchase and get your money back. Contact support@vitamio.eu — we would rather sort it out than leave you waiting.

5. Payment

Payment is handled by Kustom, our payment service provider. Your card or account details never reach us; we only see that the payment was approved, the amount and which order it belongs to.

Card payments are available everywhere we sell. Klarna's payment options are available in seventeen of our markets; in Croatia, Slovenia, Bulgaria, Estonia, Latvia and Lithuania we offer card payments. Several countries also have a local method:

Austria

including card payments, Klarna's payment options, EPS

Belgium

including card payments, Klarna's payment options, Bancontact

Belgium

including card payments, Klarna's payment options, Bancontact

Bulgaria

including card payments

Croatia

including card payments

Czechia

including card payments, Klarna's payment options

Denmark

including card payments, Klarna's payment options, MobilePay

Estonia

including card payments

Finland

including card payments, Klarna's payment options, MobilePay, Pay by Bank

France

including card payments, Klarna's payment options, Cartes Bancaires

Germany

including card payments, Klarna's payment options

Greece

including card payments, Klarna's payment options

Hungary

including card payments, Klarna's payment options

Ireland

including card payments, Klarna's payment options

Italy

including card payments, Klarna's payment options, Satispay

Latvia

including card payments

Lithuania

including card payments

Netherlands

including card payments, Klarna's payment options, iDEAL

Portugal

including card payments, Klarna's payment options, MB Way

Romania

including card payments, Klarna's payment options

Slovakia

including card payments, Klarna's payment options

Slovenia

including card payments

Spain

including card payments, Klarna's payment options

Sweden

including card payments, Klarna's payment options, Swish

The list gives examples. The payment methods you can actually use are shown at checkout — that is what applies.

If you choose a method that involves credit, such as invoice or instalments, the provider's terms apply to that part. They are shown before you confirm.

6. Right of withdrawal

You have 14 days to withdraw under Article 9 of Directive 2011/83/EU. How to use it, the exception for sealed goods and a ready-made withdrawal form are on the withdrawal page.

7. If something is wrong with the goods

If the item is damaged, faulty or not what you ordered, you have the rights given by Directive (EU) 2019/771: at least two years' liability for lack of conformity, and a presumption during the first year that the fault existed at delivery.

Your own country may give you more. Several member states have longer periods or a longer presumption, and where they do, that longer protection applies to you — see section 10.

Report the fault as soon as you find it, to support@vitamio.eu. Include the order number and a photo if the fault is visible. We pay return shipping on an accepted claim, and you get the item replaced or your money back.

Food supplements carry a best-before date. We never ship an item with less than three months' shelf life without saying so in the product text. An item received past its best-before date is a fault and we replace it.

8. What we do not promise

Food supplements are food, not medicine. We do not claim that any product prevents, treats or cures disease, and you should not buy it in that hope. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

If you are pregnant, breastfeeding, being treated for an illness or taking medication: talk to a doctor or pharmacist before starting a supplement.

9. Personal data

What we process, why, for how long and who else sees it is set out in the privacy policy. Order records are kept for 7 years because accounting law requires it.

10. Complaints and disputes

Contact us first — most things are settled there. If we still disagree, you can turn to the consumer dispute body in your own country; the European Consumer Centre in your member state will point you to the right one.

Swedish law governs the contract. If you are a consumer in another EU country you keep, at the same time, the protection that is mandatory under the law of your own country of residence (Article 6 of Regulation (EC) No 593/2008, Rome I). Where your national rules give you more than this page describes, your national rules apply.